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OUR STORY

  Why trust us nowadaysfashion,

  nowadaysfashion was born in 2019. It originated from a channel created for beauty lovers. It constantly innovates and integrates current international fashion, helps customers customize jewelry that suits their own style, and also provides customers with clothing that incorporates current fashion elements. Nowadaysfashion; Create your own story with customers

  Our company opened an online store in 2019. Before opening online services, the company's founder began to lay a firm foundation for the company in 2014.

A BRIEF STORY OF BRANDING

  In the spring of 2019, our founders were young and full of fantasies about the future. Undoubtedly, he is lucky to have seen the colorful world at his most energetic age. For this reason, he hopes to express the beautiful things in his heart and share them with the world.


  For this reasonOpened a clothing and jewelry factory, opened a design studio, and opened customized services. From 2019 to now, we have many years of online customer service experience and have served more than 15,000 customers. In the year of opening, we made many mistakes and took many detours. Therefore, our service and product quality have been improved through mistakes and failures.

 

Quality control

   Our experts and designers can tailor-make every piece of exquisite art for our customers, and every product is infused with the designer's inspiration, sweat and hard work. It brings a happy smile to every user who wears it

 

OUR MISSION

   In today's economic globalization, the company will continue to pursue more advanced technology and a more perfect marketing model, and strive to provide a more comprehensive and high-quality shopping experience for customers around the world,

 

 

 

FOR EVERY INDIVIDUAL, FOR EVERY SURPRISE

  Our team of designers is at the forefront of fashion customization, Passionate about building fashion brands, dedicated to individual customization and unique design style. We have a young and dynamic sales team that allows customers to find their home.

  In the year when online services began, we experienced many hardships. The spread of the new crown epidemic made it difficult for us to move forward. Kobe Bryant's death in a plane crash was like losing a beam of light, and the energy crisis made things worse for us. We feel heartbroken for the suffering and innocent people in the war between countries, and we feel sorry for the death of the Queen of England. All this did not defeat us, but made us stronger.


Contact email: support@nowadaysfashion.com,
Phone number: +86 135 3998 0645,
Business Name: nowadaysfashion
Business Address: Room 207, No. 80, Xintong Village, Longqiao Town, Longhua District, Haikou City, Hainan Province, China
zip code: 571155
 

 

Q: What types of payment do you accept?

A: We accept the following payment methods: Paypal,Credit Cards: Visa Card, MasterCard, and American Express,Apple Pay, Meta Pay, Google Pay, Shop Pay

Q: How to place the order?

Step 1: Search the item you like

Step 2: Put it into your shoppping cart

Step 3: View and check out your order

Step 4:Complete the payment

Step 5:Wait for our confirmation email.

Q: Why did I failed to place the order?

A: Don't worry! It happens sometimes.Firstly,please confirm your credit card number. If the payment still fails,try to exchange to another credit card or wait a minute to pay.If it still doesn’t work out.contact the bank to help you check.

Q: Whether the order information can be changed

A: Yes, if the order hasn't been shipped yet. If your order needs to be changed, please email us as soon as possible. It is not possible to change the order after it is shipped.

Q: How to Cancel an order

A: It is entirely possible to cancel your order! Please do not hesitate to contact us via email and our team will do their best to meet your needs.

Q: Why was my order canceled

A: Orders flagged as fraudulent by our payment processor will be automatically cancelled. We would never cancel a legitimate order without first contacting them. If your order is cancelled, it is likely that we contacted you and did not hear back. The most common cancellations are duplicate orders.

If you have any further questions, please email us.

Q: How long will I need to wait after I place an order?

A: Total Delivery Time = Processing Time + Shipping Time.

Normally,it needs 1-3 weeks to be ready for shipment if the order add the Custom Service.

In addition,standard shipping needs 6-10 business days,expedited shipping needs 3-5 days.

Q: Can I use Po.box as the shipping address? Or billing address?

A:We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.

Q: If I make a wrong order, can I exchange it?

A:If the item has not been made,you can send us the Email to support@nowadaysfashion.com. We will modify the order for you. Once your parcel is shipped out, we’re sorry we can’t help you exchange it.

Q: How to track my order?

A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status. You can use the tracking number on the following tracking links to find the tracking status.

Standrad Shipping: https://www.17track.net/en


Q: I’m in remote area,can you ship it?

A:Normally, we can ship to most of the countries and regions worldwide, but some individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

Q: How to return the parcel?

Email support@nowadaysfashion.com within 7 days to make an application for return. Emails received after 7 days will not be taken into consideration.

Please email us with photos of the product for our We will reply with return instructions after confirming it's in consistency with our policies.

Any packages posted without our consent will not be accepted.

Q: I want return the parcel, do I need to pay the returned shipping fee?

A:If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to your problems (Such as: Don`t like,Don’t want, Order wrong product ), you need to bear the shipping fee.

Q: How long will I need to get a refund if I return it?

A:Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, Your refund will be refunded via the original payment method

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.

#### Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@nowadaysfashion.com.

#### Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer support team at support@nowadaysfashion.com. Exchanges are subject to product availability.

#### Contact Us

For any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team at support@nowadaysfashion.com. We are here to assist you and ensure your shopping experience with NowadaysFashion is a positive one.

Thank you for shopping with NowadaysFashion!

At NowadaysFashion, we aim to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days. You will receive a confirmation email with your tracking information once your order has been dispatched.

#### Shipping Rates and Delivery Times

We offer various shipping options to meet your needs:

- *Standard Shipping:* Estimated delivery within 6-12 business days.
- *Express Shipping:* Estimated delivery within 4-6 business days $10.00 USD.
- *Overnight Shipping:* Orders placed by 12 PM will be delivered the next business day.

Shipping rates are calculated at checkout based on the weight and destination of your order.

#### International Shipping

We are pleased to offer international shipping to many countries. Please note that international shipping times may vary based on the destination and customs processing. Additional duties and taxes may apply and are the responsibility of the customer.

#### Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order online through our carrier's website.

#### Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team at support@nowadaysfashion.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

#### Changes to Your Order

If you need to make changes to your order, such as updating your shipping address, please contact us immediately at support@nowadaysfashion.com. We will do our best to accommodate your request, but please note that changes cannot be made once the order has been processed and shipped.

#### Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy page.

#### Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to our customer support team at support@nowadaysfashion.com. We are here to help and ensure that your shopping experience with NowadaysFashion is smooth and satisfying.

Thank you for shopping with NowadaysFashion!

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Shipping policy

For any questions about shipping policy, please contact us via email support@nowadaysfashion.com.

Our company provides （Standard Shipping 6 to 12 business days Free） and （Express Shipping 4 to 6 business days $10.00 USD）, and there are only two delivery options at the moment.

At present, it is determined that the places that can be shipped are the United States, Australia, the United Kingdom, France, Germany, Belgium, Denmark, Hungary, Luxembourg, the Netherlands, Poland, Portugal, Spain, Sweden, and Italy
For other regions, please contact customer service support@nowadaysfashion.com to determine whether the delivery can be successful

EXTRA FEES

NOWADAYSFASHION does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.



SHIPPING INFO

At https://nowadaysfashion.com, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.


PAYMENT CONFIRMATION

A confirmation email will be sent to you once the order is authorized and verified.

Once payment is verified, while the order is already in production or shipped, the order cannot be canceled or changed during this time. However, we will do our best to support your request.


PROCESSING

It normally takes 3-14 business days to process your order. Please note that holidays & weekends are not included.
If items are prepared in 24 hours in your order, then we can ship it in one day.



SHIPPING

Shipment takes approximately 3 to 10 business days to reach destination countries.

Note: For rural areas or remote areas, our delivery process will take longer

Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.

Please note: Total Delivery Time= Processing Time+ Shipping Time


DELIVERY

During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders_track" to track your order.

Express inquiry address:
All logistics apply: https://www.17track.net/en


SHIPPING DELAYS

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

Usually it takes about 30-50 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy

Please submit a ticket within 3 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.

 

Returns

FREE SHIPPING ITEMS
For customers that have chosen our FREE SHIPPING option, please bear in mind that we will provide you with our Proof of Shipping. the risk of the product not arriving your doorstep is there. If after 30 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.


HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 15 days from receiving your order. Contact email; support@nowadaysfashion.com

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

The return address needs to contact customer service, and the return method needs to be mailed to the location designated by our customer service

If it is determined that the product is returned by the customer, the customer needs to mail it to our designated location within 15 days.Overdue returns will be deemed as abandonment of returns.

Returned items must be in original packaging, including any accessories, documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.


Returns made without receipt may be refused. nowadaysfashion reserves the right to deny any return.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team to start the return process. Please include the following information:

Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, Customers are not required to pay restocking fee


WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. If you have not received a refund after 14 working days, you can contact our customer service email; support@nowadaysfashion.com

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company.

Contact customer service email; support@nowadaysfashion.com

It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

To check the status of your order, please log-in to your nowadaysfashion account or contact our Customer Support team.