FREE SHIPPING ITEMS
For customers that have chosen our FREE SHIPPING option, please bear in mind that we will provide you with our Proof of Shipping. the risk of the product not arriving your doorstep is there. If after 30 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 15 days from receiving your order. Contact email; support@nowadaysfashion.com
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
The return address needs to contact customer service, and the return method needs to be mailed to the location designated by our customer service
If it is determined that the product is returned by the customer, the customer needs to mail it to our designated location within 15 days.Overdue returns will be deemed as abandonment of returns.
Returned items must be in original packaging, including any accessories, documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. nowadaysfashion reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team to start the return process. Please include the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, Customers are not required to pay restocking fee
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. If you have not received a refund after 14 working days, you can contact our customer service email; support@nowadaysfashion.com
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company.
Contact customer service email; support@nowadaysfashion.com
It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your nowadaysfashion account or contact our Customer Support team.
